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SUPPORT>> EMAIL - HELP MY EMAIL WONT WORK!
 
  • The information here is given only as a guide any changes you make to your computer and or networks is done so ENTIRELY AT YOUR OWN RISK . Calco UK do not accept any responsibility for any changes you might make to your computer or network using the information herein.

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    SETTING UP OUTLOOK EXPRESS

     

    SETTING UP OUTLOOK EXPRESS FOR MAC

     

    CONNECTING TO EMAIL PROBLEMS

     

    CLEARING THE CACHE

     

    SMTP SERVER ADDRESSES OF MAJOR ISPs

     

    THE NEW FTP SYSTEM IN INTERNET EXPLORER 7

     

    CHANGING THE PASSWORDS IN OUTLOOK EXPRESS

     

     

     

    Service Status
       
    Mail Status normal - no faults reported
       
    The information here is given only as a GUIDE any changes you make to your computer and or networks is done so ENTIRELY AT YOUR OWN RISK it is not advice or intended as instruction on how to repair computers. Calco UK do not accept any responsibility for damages caused by any changes you might make to your computer or network using the information herein.
       
    FIREWALL

    Have you recently installed a firewall with your ANTI-VIRUS programme? If so you will need to configure it to allow your email. All products come with simple instructions on how to do this.
       
    ANTI-SPAM / SPAMGUARD / Have you installed Norton or McAfee or another Internet Security programme? If so it more than likely will come with SPAM prevention programme. These stop legitimate email as well as rubbish. If people cant send you email it may be an anti-spam programme causing the programme. Its best to ADD your regular email clients and friends to the FRIENDS, ALLOWED or WHITELISTS provided with your spam programme. All spam programmes can be turned off or set so they are not so strict in the rules allowing spam.
       
    EMAIL LIMITS On Calco UK SMTP server the limit for email is as follows:
     

    1000 identical emails to different addresses
    50 email per 10 minute period
    Other companies' SMTP servers will have different limits

    NOTE: OUR SMTP server address will take the form of smtp.yourdomain-name.co.uk

     

    MAILBOX SIZES AND LIMITS

    • Standard mailboxes are limited to 20* MB, or 500 emails. (50mb in some cases)
    • Advanced mailboxes are limited to 1 GB, or 5000 emails.
    • Exchange mailboxes are limited to 2 GB, unlimited emails. This is a maximum set by Microsoft and cannot be increased by purchasing extra mailbox space.

    Note: You can purchase additional mailbox space but this will not increase the number of emails that the mailbox can store, only the total size of those emails.

     

    Important: The above figures relate to all folders within your mailbox; ie. its the SUM of deleted items, sent items, inbox etc and not just the Inbox

       

    CHANGED TO BROADBAND?

     

    SEE ALSO : SMTP SERVER ADDRESSES OF MAJOR ISPs

    If you recently changed to Broadband its quite likely that your email will be affected. You generally need to change the SMTP SERVER ADDRESS to that of your new internet provider. In the case of BT you also need to ask their permission to allow email to be sent via their smtp server (relay). Call their support number and they will do this for you.

    The various companies nearly always have a help page dedicated to setting up email. Go to this page and make a note of the correct SMTP server address. it will look something like mail.btinternet.com or smtp.toucansurf.com or smtp.wanadoo.co.uk or mail.virgin.net or or smtp.talktalk.net or smtp.tiscali.co.uk Please note these may not be the actual addresses they are intended only as examples of what they look like. You can see some more examples of the major ISPs SMTP server addresses here
       
    CAN RECEIVE BUT NOT SEND?

    This is generally due to the above ...
    However in the case of BT you also need to telephone the helpline 0845 600 7020 and ask them to WHITELIST your domain name for use with their MAIL RELAY

    Its been reported that some people try PORT 587 in the Advanced / SMTP setting and get better results. We do not advise you to try this and Calco UK Ltd dont accept responsibility if you do.
       
    More Help Setting up Outlook Express for a PC
      Setting up Outlook Express for a Mac
       
    BT Help page for mail - helpdesk 0845 600 7020
    Toucan Help page for mail
    Wanadoo Help page for mail
    Virgin Help page for mail
    Tiscali Help page for mail
    TalkTalk Help page for mail

     

     



    		  

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