This section last updated 1st December 2007

DISCLAIMER
The information here is given only as a GUIDE any changes you make to your computer and or networks is done so ENTIRELY AT YOUR OWN RISK it is not advice or intended as instruction on how to repair computers. Calco UK do not accept any responsibility for damages caused by any changes you might make to your computer or network using the information herein.

METHOD 1

Once you mail programme cannot access the mail, its likely we have changed the password automatically or at your request. You should see something like the image below when you first log into mail or do a Send and Receive:-

To correct the password ... simply delete the existing password represented here by dots, and replace the dots by typing in the new passowrd carefully. (MAKING SURE THE CAPS LOCK IS NOT SWITCHED ON) Then click OK and your mail should be working again. As long as the Remember Password box is ticked your new password will work from now on.

IF METHOD 1 FAILS OR DOES NOT APPEAR ... TRY ...

METHOD 2

First: Choose the mail software you use to retrieve and send your mail:

CHANGING YOUR PASSWORD IN VISTA MAIL

CHANGING YOUR PASSWORD IN OUTLOOK

CHANGING YOUR PASSWORD IN OUTLOOK EXPRESS

CHANGING YOUR PASSWORD IN MAC MAIL

CHANGING YOUR PASSWORD IN ENTOURAGE

Changing the password in Vista Microsoft Mail

Open the mail programme and click TOOLS then ACCOUNTS

Next select the account from the MAIL section that you wish to change the password on and click the PROPERIES button

Finally change the password by deleting all the little black dots and typing in the new password (REMEMBER to make sure that the CAPS LOCK on your keyboard is OFF. Next click the APPLY button fiollowed by the OK button and close any remaining windows.

CHANGING THE PASSWORD IN OUTLOOK

The following instructions are for Outlook 2003 version. Other versions may differ sligghtly, but the basic priciple is similar if nor the same.

Open the mail programme and click TOOLS then ACCOUNTS

Select View of change existing accounts and click the NEXT button

Choose the mail account you wish to change the password on and click the CHANGE button

Finally change the password by deleting all the little asterisk stars and typing in the new password (REMEMBER to make sure that the CAPS LOCK on your keyboard is OFF). Next click the NEXT button fiollowed by the OK button and close any remaining windows.

CHANGING THE PASSWORD IN OUTLOOK EXPRESS

The following instructions are for Outlook Express 6 version. Other versions may differ sligghtly, but the basic priciple is similar if nor the same.

Open the mail programme and click TOOLS then ACCOUNTS

Next click the MAIL TAB - it has a little yellow line on the picture below - you will see a similar box to the one whon below when you are in the ciorrect section. Click the mail account you wish to change ONCE to hilight it. (in this example there is only one mail account and its called pop.mail.com) Then click the PROPERTIES button

Click the SERVERS TAB and when you see a box similar to the one shown below change the password by deleting all the little black dots and typing in the new password (REMEMBER to make sure that the CAPS LOCK on your keyboard is OFF).

Next click the APPLY button and then the OK button and close any remaining open windows.

You have changed the password

Mac Mail

Step 2: Click Mail, then Preferences in the drop down menu.

Step 3: Click the Accounts icon at the top of the screen.

Step 4: Select your mailbox, then enter your new password in the text box provided.

Step 5: Click the red close window button in the top left corner and, when prompted, click Save to save the changes.

Entourage

Step 2: Click Entourage then Account Settings from the drop down menu.

Step 3: Highlight your email account and click the icon marked Edit.

Step 4: Enter your new password in the text box provided and click OK.

Step 5: Click the red close window button in the top left corner and return to Entourage.