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SUPPORT>> SERVICE STATUS :       BT STATUS      xchfull
 
  • DIFFICULTY WITH EMAIL
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    OTHER SUPPORT PAGES

     

    SETTING UP OUTLOOK EXPRESS

     

    SETTING UP OUTLOOK EXPRESS FOR MAC

     

    CONNECTING TO EMAIL PROBLEMS

     

    CLEARING THE CACHE

     

    SMTP SERVER ADDRESSES OF MAJOR ISPs

      CLICK   CLICK HERE FOR ANNUAL SHUTDOWN INFO HERE FOR OUR SCHEDULED MAINTENANCE NOTIFICATIONS AFFECTING SERVICE

     

     

     

    SCHEDULED UPGRADES AND NOTIFICATIONS

     

    Annual maintenance 9th May - 13 June completed scheduled work completed

    Annual maintenance 9th May - 13 May 2011 inclusive

    Your Mail and Web services are unaffected

    Support : Emergency emails only to: sales@calcouk.com
    No new work is accepted during maintenance

     

    What is Annual Maintenance?

    The Calco Uk Serverices (websites, mail, data, hosting, dedicated servers etc) all run as normal. Only support is affected. Users may experience longer response times as we are busy making sure the company is ready for the year ahead and that users' data is hosted on the best possible platform. We also install NEW services and products at this time so you are advised to check the website for the latest updates and best prices.

    Annual Maintenance Dates are posted 6 months in advance - usually around January

     

     

    Annual maintenance 27th May - 9 June 2010 completed on scheule

     

    Annual Shutdown / Maintenance 2009 (none)

     

    Network Update: Mailbox Control Panel DNS changes (completed)

     

    As part of ongoing network improvements, we are changing the IP address for Mailbox Control Panels.

    If you use external DNS for your domain names, with A records pointing to your Mailbox Control Panels (i.e. mcp.yourdomain), you will need to update your DNS records to point to the new IP address 213.171.195.22 by 7 April 2008.

     

     

    2008 SERVER UPGRADE PROGRAMME (completed)

     

    As servers get older it is our policy to replace them with the latest processors and software. Our rolling programme began mid February and will continue through March.

     

    All the servers being upgraded in this phase will be LINUX and although the operating systems will be updated, they are unlikely to affect operation or existing websites. However, we will also be upgrading from PHP4 to PHP5.

     

    We anticipate a noticeable improvement in performance and reliability as a result of this work but we are aware that there are a small number of compatibility issues that could affect the way in which your website works if written using PHP.

     

    As part of the upgrade process we will also be installing the Zend Optimiser and IONCube.

     

    The following links will advise you as to the likely impact of this move and steps that you can take to minimise any possible problems with your scripts:

    http://www.php.net/manual/en/migration5.php
    http://www.php.net/manual/en/migration5.incompatible.php

     

    We do not anticipate any risk of loss to your data as a result of this work but taking a remote backup of your websites would be a sensible precaution.

     

    IP CHANGES

     

    Customers with servers reliant on an IP address should call Calco UK on 01599 534964 if they have NOT already received an email outlining the changes to server IP addresses and their impact. This does NOT include MySQL servers. These will remain on their current IPs

     

     

     

    Here on the Service Status page we will keep you up to date with the details of exactly what is happening with our services. Any technical problems that we are experiencing, whether it is our equipment that is at fault or more generic problems such as virus attacks on the Internet or reported by clients will be documented here.

     

    If you experiencing difficulty with Broadband please wait 20 minutes to see if service is restored. Although Broadband tends to be restored within seconds, its possible that routers and modems may take somewhat longer to restore the connection. Please also remember that Broadband is carried by BT. It may be that THEIR service is down and you can check status of BT WHOLESALE general carrier Broadband HERE You may need to read the page carefully to find the link.

     

    As you cannot connect using Broadband you may still be able to connect using a modem on our 0845 Pay-as-you-go tariff. Please call for an account.

     

    SPECIAL NOTICE : ANNUAL SHUTDOWN : 18th March - 11 April 2005 COMPLETED
    Calco UK will close lines on all new business from 18th March - 11 April 2005 for essential works. Please note that all services below will continue as normal and should be unaffected by shutdown.

    Emergency support only will continue as normal on 01599 534964

     

    SPECIAL NOTICE : ANNUAL SHUTDOWN : 2006 NONE
    Please note that all services below will continue as normal and should be unaffected by shutdown.

    Emergency support only will continue as normal on 01599 534964

     

    SPECIAL NOTICE : ANNUAL SHUTDOWN : 2007 June 9-16 COMPLETED
    Calco UK will close lines on all new business from 9-16th June 2007 for essential works
    Please note that all services below will continue as normal and should be unaffected by shutdown.

    Emergency support only will continue as normal on 01599 534964

     

     

    Service Status
    Log

    2005

    Broadbad Outage at 19 mar 4-7 pm approx

    Broadbad Outage at 02 jul 7-10 pm approx

    Broadbad Outage at 19 jul 8:03 -11:07 pm approx
    Broadbad Outage at 29 Nov - 2 Dec BT Router at Ilford
    Broadbad Outage at 10 Dec 10:30 - 12:18 approx - power failure
    Broadbad Outage at 10 Dec 18:00 - 18:58 approx - see below
    Broadband outage 10-17 Dec (sporadic) due to failed core router (Ilford)

    2006
    Server access Outage at 26 june 4 14:00-23:00 approx
    all systems operational again

    2007
    Broadband Outage at 17 July 16:20 - 18:00 approx - Mail / web down to 20:00 Hrs
    FTP outage at 20 Nov 16:20 - 24:00 approx

     

       
    Internet Traffic
    Report
    http://www.internettrafficreport.com/details.htm

     

     



     

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