Welcome to email
Here you can find all the answers to your email service including:
- New Features
- Email Control Panel
- Spam
- Anti-Virus
- Other Features
- Setting up Outlook to work with your new mail account
NEW! All advanced accounts now come with Roaming SMTP
Advanced mailboxes include roaming SMTP, enabling you to send mail using email software on your PC, from wherever you're accessing the internet. With many email providers, you need to use your broadband provider's outgoing mail servers (called SMTP relays), but with this new facility you're not tied to your ISP. For example, if you use email software on a laptop (e.g. Outlook), you'll be able to send emails using different broadband connections.
THE EMAIL CONTROL PANEL
Accessing your Email Control Panel
In to a browser URL or ADDRESS BAR window type:
mcp.my-website.co.uk
Then enter your email address in the top box followed in the lower box by your password. Click Log In
The Email Control Panel Functions Explained
ADMINISTRATION TAB: Delete mail
Select one of the three criteria to delete mail, then click Delete mail. In this example, you would delete all mail over 30 days old.
You will receive confirmation that the emails have been deleted.
ADMINISTRATION TAB: Auto Reply Message
To set up an auto reply
If you are unable to reply to your emails for some time you may want to let people know that you are unavailable. You can do this by setting up an autoreply.
Click the Autoreply link under the Administration tab.
Enter your automatic message, select the radio button marked Mailbox autoreply status Active then click Save changes
You will receive confirmation that your settings have been changed.
!!! Warning !!! If you have an autoreply set on your mailbox and send an email to another mailbox with an autoreply you could receive many emails very quickly.
ADMINISTRATION TAB: Email Forwarding
You can set up email forwarding to one or more destination accounts. You also have the option to leave a copy of your forwarded email within your mailbox. This will allow you to retrieve the message using your mail client, or a web based utility.
Quick tip: If you decide to leave a copy of each email in your mailbox, remember to remove them regularly so that you don't run out of mailbox space.
To add a new forwarder, enter the destination address in the top text box, press Add and then Save changes
To remove a forwarder, select the address in the lower text box, click Remove then Save changes
Once you have saved the changes to your forwarding options you will receive a confirmation message.
ADMINISTRATION TAB: Change Password
This is the password your mail client uses to access your mailbox, and the password you enter when accessing your emails through a web browser. Note: It can take up to ten minutes for your password change to become effective.
Click the Change mailbox password link in the Administration tab.
To change your password, enter and confirm your new password in the text boxes provided, then click Save Changes.
You will receive confirmation that the password has been changed.
!!!WARNING!!! Once your password has been changed, no one else will know it.
Configuring spam filters
Adjusting your spam filters is easy through your control panel. Slight adjustments over time will allow you to customise your spam settings to exactly suit your needs.
Note: Spam filtering is only available with Advanced mailboxes.
Step 1:Go into your mailbox control panel
HOW DO I ACCESS MY EMAIL COPNTROL PANEL? : type in to a browser URL or ADDRESS BAR window mcp.my-website.co.uk Then enter your email address followed in the lower box by your password. Click Log In
Step 2: Click the Spam filtering tab.
Filter level
The filter level can be set anywhere between 1 (strongest setting) and 15 (weakest setting). We reccomend a filter setting of around 5, however if you are still recieving spam you can always adjust the filter higher. 
You have two options that you can take with spam. By default your spam filter is configured to make suspect emails as SPAM in the subject line. Once you are happy that legitimate email is not being incorrectly identified, you can change this to delete emails suspected as being spam.
Quick tip: We recommend you use filter level 5, at first, and set the filter to indicate if an email is spam in the subject line. This way, you can set your email software to move any emails with SPAM into your junk mail folder, enabling you to monitor the effectiveness of the spam filter.
Set the level you want and the action to take, then click Save changes
Setting your spam whitelist
Any email sent from addresses in your whitelist will be delievered to you and will pass through your spam filters.
In the middle of the page is the Don't apply spam rules to email received from these addresses text-box.
To add an individual email address, enter it into the text-box and click the Add button.
To treat all email from a domain name as legitimate, enter an asterisk, followed immediately by the domain name - e.g. domainname.co.uk - then click Add.
Click the Save changes button to confirm your new whitelist.
Important: All email from the addresses/domains on your whitelist will reach your inbox.
Setting your spam blacklist
Any email sent from addresses in your blocklist will be deleted by your spam filters, regardless of content or filter level.Near the foot of the page is the Treat all email recieved from these addresses as spam text-box.
To add an individual email address, enter it into the text-box and click the Add button.
To treat all email from a domain name as spam, enter an asterisk, followed immediately by the domain name - e.g. domainname.co.uk - then click Add.
Click the Save changes button to confirm your new blacklist.
The mail server uses powerful, industry standard, virus scanning software. This is updated daily (or more often if necessary) with the signature files of the latest viruses. All mailboxes, except standard POP3 mailboxes are automatically scanned for viruses. Customers needing this option are advised to upgrade to Advanced mailboxes.
Description
Attachments with the following file types are all blocked automatically:
- .vbs
- .scr
- .pif
- .exe
- .pl
No more at this time : Ref v1.04